Effective Date: 01/01/2025 📅
Thank you for shopping with us! 🌟 We strive to provide you with quality products and excellent customer service. If you are not completely satisfied with your purchase, we’re here to help. 🙌 Please read our Returns and Refund Policy carefully. 📖
1. Refund and Return Eligibility ✅
We offer a 60-day return and refund policy starting from the date of delivery. 📦 To be eligible for a return or refund:
The item must be unused, undamaged, and in its original packaging. 📦🔒
You must provide proof of purchase (order number and email confirmation). 🧾📧
Returns and refunds are accepted for defective, damaged, incorrect items, or if the item is no longer needed. 🔄✨
2. Refund Process 💳
If you experience any issues with your order, follow these steps to request a refund:
Contact Us: 📧 Email our customer service team at luxopro.co@gmail.com within 60 days of receiving your order.
Provide Details: 📸 Include your order number, a clear description of the issue, and photo or video evidence of the defect or damage if applicable.
Submit Request: 📤 We will review your request and respond within 72 hours. ⏳
Approval or Denial: 👍👎 If approved, we will initiate a refund to your original payment method. Refunds may take 3–14 working days to appear in your account. 💳⏱️
3. Return Process 🔄
Request Return Authorization: 📧 Contact us at luxopro.co@gmail.com to receive return instructions.
Return Shipping: 🚚 Shipping costs are FREE for all returns, regardless of the reason. 🆓
Shipping Details: ✉️ Send the item back to the address provided in the return instructions. Provide us with the return tracking number once shipped. 📦📍
Inspection and Refund: 🔍 Upon receipt and inspection of the returned item, we will process your refund within 3–14 working days. 💰✅
4. Items Not Eligible for Refund or Return 🚫
Items that have been used, altered, or damaged due to misuse. ❌
Items returned without prior authorization. ⚠️
Items missing parts or accessories. 🔧❗
5. Canceling an Order 🛑
If you need to cancel your order, please contact us within 24 hours of placing the order at luxopro.co@gmail.com. Once the order has been processed and shipped, it cannot be canceled. ⏰📦
6. Contact Us 📧
For questions or concerns about your order, returns, or refunds, please reach out to our support team:
Email: luxopro.co@gmail.com 📩
We’re here to assist you and ensure you have the best shopping experience possible! 🌟😊